Refund policy

We want you to love your Joyful Florals Co. arrangement!

Returns
We accept returns on ready-made arrangements. Please request your return within 14 days of delivery by emailing joy@joyfulfloralsco.com with your order number.

Items must be unused and in their original condition. Please contact us for return instructions before sending your item back, and package it securely.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Custom Orders
Custom and made-to-order arrangements, including custom wedding flowers, are final sale and cannot be returned for a change of mind.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email joyfulfloralsco@gmail.com promptly with your order number and photos of the item and packaging. We will work with you to resolve the issue. This also applies to custom orders.

Refunds
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Refunds
After receiving and inspecting an eligible return, we will refund the item price and any original shipping charges to your original payment method. Customers pay return shipping if they are unhappy with their purchase. If the item arrived damaged or incorrect, or the issue was our fault, we will also cover return shipping. Your bank or payment provider may take additional time to process the refund.